Terms & Conditions

Last updated: April 2026

1. Introduction & Acceptance

These Terms & Conditions ("Terms") govern your access to and use of the Return2Owner platform, website, and services ("Service"), operated by Return2Owner ("we", "us", "our") at return2owner.club.

By registering an account, purchasing a subscription, or using any part of the Service (including as a finder with no account), you agree to be bound by these Terms. If you do not agree, you must not use the Service.

We reserve the right to update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms. We will notify registered users of material changes by email.

2. Eligibility

You must be at least 18 years old to create an account or purchase a subscription. By using the Service, you represent and warrant that you meet this requirement. If you are using the Service on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms.

3. Account Registration

• You agree to provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately of any unauthorised access to your account.
• We reserve the right to suspend or terminate accounts at our discretion, including for violation of these Terms.
• You may not transfer your account to another person.

4. Subscriptions & Payments

4.1 Plans

We offer monthly, annual, and five-year subscription plans. Pricing is displayed on our website and may be subject to change with reasonable notice to existing subscribers.

4.2 Billing

Subscriptions are billed in advance. Payments are processed securely via Stripe. By subscribing, you authorise us to charge your chosen payment method on a recurring basis until cancelled.

4.3 Cancellation

You may cancel your subscription at any time via the Settings page. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for unused time within a billing period.

4.4 Refunds

We offer a refund within 14 days of your initial subscription purchase if the Service has not been used to receive a finder notification. Refund requests should be sent to support@return2owner.club. We reserve the right to decline refund requests made in bad faith or for accounts that have demonstrably used the Service.

4.5 Failed Payments

If a payment fails, we may suspend your account until payment is resolved. We will attempt to notify you by email.

4.6 Price Changes

We reserve the right to change subscription prices. Existing subscribers will be given at least 30 days' notice before any price increase takes effect.

5. The Service — Scope & Limitations

5.1 What We Provide

Return2Owner provides a communication bridge between a person who finds a tagged item and the item's registered owner. We send an email notification to the owner when a finder submits a report using the tag code or QR code linked to their account.

5.2 What We Do Not Guarantee

• We do not guarantee that a finder will report a found item.
• We do not guarantee the recovery of any item.
• We do not verify the identity of finders or the accuracy of information they submit.
• We do not take physical possession of or handle any lost items.
• We do not guarantee continuous, uninterrupted, or error-free access to the Service.

5.3 Service Availability

We aim for high availability but do not guarantee uptime. We may suspend the Service temporarily for maintenance, upgrades, or reasons beyond our control. We will endeavour to provide advance notice of planned downtime.

6. User Content & Conduct

You are solely responsible for any content you submit to the Service (including item descriptions, finder reports, messages, and photos).

You agree not to:

• Submit false, misleading, or fraudulent reports
• Use the Service to harass, stalk, impersonate, or harm any person
• Attempt to gain unauthorised access to any part of the platform
• Use automated tools (bots, scrapers) to access or collect data from the Service
• Use the Service for any unlawful, fraudulent, or abusive purpose
• Upload content that is defamatory, obscene, infringing, or otherwise objectionable
• Attempt to reverse-engineer or compromise the integrity of the platform

We reserve the right to remove any content and suspend or terminate any account without notice where these rules are violated.

7. Finder Reports & Third-Party Data

When a finder submits a report, they voluntarily provide personal contact information. By submitting a report, finders consent to:

• Their name and contact details being shared with the registered item owner (if they have opted in to contact sharing)
• Their report information being stored in our system for up to 12 months

Registered owners acknowledge that finder information is provided voluntarily and must not be used for any purpose other than facilitating the return of the specific item. Misuse of finder data (e.g. unsolicited contact, harassment) constitutes a breach of these Terms and may be reported to relevant authorities.

8. Intellectual Property

All content, software, design, trademarks, logos, and materials forming part of the Service are owned by or licensed to Return2Owner and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to use the Service for its intended personal or business purpose. You may not copy, reproduce, distribute, modify, or create derivative works without our prior written consent.

9. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to:

• Fitness for a particular purpose
• Merchantability
• Non-infringement
• Accuracy or completeness of information

We do not warrant that the Service will meet your requirements or that any item will be recovered as a result of using it.

10. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Service, even if advised of the possibility of such damages.
• Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total subscription fees paid by you in the 12 months preceding the event giving rise to the claim.
• We are not liable for losses arising from: unauthorised access to your account; actions or omissions of finders or owners; third-party service failures (including Stripe or email providers); or circumstances beyond our reasonable control.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Return2Owner and its directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: your use of the Service; your violation of these Terms; your violation of any third-party rights; or any content you submit through the Service.

12. Third-Party Services

The Service integrates with third-party providers including Stripe (payments) and email delivery services. Your use of these services is subject to their own terms and privacy policies. We are not responsible for the practices or availability of third-party services.

13. Termination

We may suspend or terminate your account and access to the Service at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our discretion.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including limitations of liability, disclaimers, and indemnification) shall do so.

You may terminate your account at any time by following the account deletion process in Settings or by contacting support@return2owner.club.

14. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating legal proceedings, we encourage you to contact us at support@return2owner.club to attempt to resolve any dispute informally.

15. Severability & Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Return2Owner regarding the Service and supersede all prior agreements or understandings.

17. Contact

For any questions about these Terms, please contact:

Email: support@return2owner.club

Website: return2owner.club